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POLICIES

Dear valued clients,

Please note that payment, cancelation and credit policies have changed.
I thank you for your attention to the matter!
These changes are posted within the banner in the portal. Any time I send an email (not a chat message regarding communication regarding your pets), I'll have it listed here as well.


IMPORTANT! PLEASE READ:

PAYMENTS
All pet sit booking requests with invoices totaling $200 or more require a 50% non-refundable deposit to hold your spot. In the past, payment was due up front for ALLbookings. Your request will not be confirmed until receipt of 50% payment has been received. If less than $200, payment is due 1 week prior to first date of booking. Reservation requests submitted within seven (7) days of the start of your booking will be due in full to confirm visits. Prepaid deposits: invoice balances are due 1 week prior to your first confirmed visit. Holidays are $13 extra a visit for weekly drop in visits/walks, or vacation visits/walks.

Holidays consist of: December 31-January 1st (depending how it falls on calendar, could be through Jan 2nd), Good Friday, Easter Sunday, Memorial weekend, Independence Day (and weekend if it falls on weekend), Labor Day weekend, Thanksgiving weekend, December 23rd-26th.

FOR WEEKLY DROP INS AND WALKS
There’s no change. Payments are still due the Friday BEFORE scheduled walks or drop ins.

LAST MINUTE REQUEST
Booking requests for travel involving drop in, and/or overnight visits made less than 7 days-48 hours prior will incur a $10 fee per visit to accommodate your request.

VACATION VISITS: To better serve you, please allow 1-2 weeks lead-time when booking so there’s a better chance of fitting you in our calendar.

WEEKLY DOG WALK/ DROP IN CANCELATIONS
Cancelations made less than 24 hours of the start of the scheduled visit time-block will be charged the full amount with no credit. A credit will be applied if cancelation is submitted more than 24 hours in advance.

TRAVEL DROP IN CANCELATIONS
Applicable to all 30, and 45 min visits/walks.

Cancelations sent more than fourteen (14) days from the first scheduled visit with a 50% paid deposit will have a credit applied to your account, and can be used within 3 months of the original scheduled date of service. Cancelations sent between three (3) to thirteen (13) days from the first day of the scheduled time block will be charged 50% of the full invoice without a credit. Cancelations sent forty-eight (48) hours or less of the first day of the scheduled time block will be charged the full invoice without a credit or refund.

OVERNIGHT(and subsequent drop ins while traveling) ONLY CANCELATIONS
All overnight visits and subsequent drop in visits require a 50% deposit to reserve at least fourteen (14) days before the first scheduled visit. Cancelations sent between three (3) to thirteen (13) days from the first day of the scheduled timeblock will be charged 50% of the full invoice without a credit. Less than forty-eight (48) hours, the full invoice balance is due. There will be no credits or refunds.

HOLIDAY CANCELATIONS
CANCELATIONS WITHIN 14 DAYS OF SERVICES WILL RECEIVE FULL CREDIT. CANCELATIONS WITHIN LESS THAN 7 DAYS OF SERVICES WILL BE CHARGED 50%, AND RECEIVE 50% CREDIT
CANCELATIONS WITH LESS THAN 48 HOURS WILL RECEIVE NO CREDIT
CREDITS NEED TO BE USED WITHIN 3 MONTHS.

CREDITS TO YOUR ACCOUNT
Credits will apply only when cancelations fall under the criteria notated above.

LATE PAYMENTS
A $10 fee per invoice will be applied.


Elesha
Owner
Paws n Tails Pet Services LLC
469-552-9220
elesha@pawsandtailspets.com