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Requesting Changes To Services

Depending on your pet care company's account configurations, you will see one of two ways to cancel and change services.

  1. You will make cancellation or change requests against specific services or
  2. You will send the company a general message

Note: Your pet care company may have limits in place that determine how far in advance you can submit a change request. If you are too close to the date of service, you may not see the option to edit or cancel services.

To determine which setting your pet-sitting company has configured, visit your Schedule page.

If you see a button labeled “Cancel/Change Services," you will need to include your change or cancellation request as a message by following the instructions below:

  1. Select the "Cancel/Change Services" button. 

    Client Portal under the Schedule tab with an arrow pointing to the Cancel/Change Services button

  2. A new window will appear where you can send us a message about any changes you would like to request. Please leave as much detail as possible about the changes you are requesting. 

    Pop up window to send pet sitting company a message for a change or cancellation request

  3. We will review your request, ask for any clarification if needed, and get back in touch with you to confirm the requested changes. Changes and cancellations to scheduled visits should not be considered confirmed until you hear back from us with a confirmation.

If you do not see the red "Cancel/Change Services" option, you can select a specific event from your Scheduled services below your calendar. You can request changes or cancellations to these events by following the instructions below:

  1. Select the "Request Changes" button for the event you'd like to change.

    List of scheduled events with a blue Request Changes button to the right of each item

2. Select "I want To Cancel This Event" to make a cancellation request or "Request Changes To Event" to change a scheduled event. 

Pop up window to request changes or cancel scheduled event in the Client Portal

3. If requesting to cancel this event, you'll see a pop-up window where you can leave a reason for the cancellation. If your company has cancellations set to be automatically approved, you'll receive a confirmation that the event is canceled immediately. Otherwise, you'll receive a message that your request is being reviewed.

Pop up window to add reason for cancellation request

4. If requesting changes to the visit, you can edit the date, time block, service pets, or any notes on the event in the next screen.

Request Change to Visit pop up window to add details for change request

5. While your cancellation may be automatically processed, changes to requested visits must be reviewed and confirmed. 

Pop up window with thank you message to confirm change request was sent

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