Text Messaging
Communicate With Your Clients The Way They Want To
Text messaging in Time To Pet allows you to deliver messages to your pet parent clients how they want them. All messages sent to a customer can be delivered by push notification, email, text message, or any combination of those three. Text messages are sent from your company texting phone number so staff phone numbers stay private. Clients can respond directly to the text, and their response is automatically captured in their conversation feed. Messages sent to staff can be delivered as text messages as well!
Custom Phone Number
When enabling the text message feature, you can choose a local, texting-only number for your company. This number is used when all text messages are sent to pet parent clients or staff. This keeps the actual phone numbers of your team members private and ensures that all messages, no matter how they are sent, are viewable by your admin team.
Client By Client Settings
Do some customers want texts, some want emails, and some want both? Not a problem! You can set the default communication method for each and every one of your pet parent clients in Time To Pet! Default methods can be text only, email only, or both.
Responses Added To Conversation Feed
Whenever a customer sends a message to your company’s texting-only phone number, Time To Pet will automatically add the message to your client’s conversation feed. That means you will have a complete history of all messages sent to and from your clients in one place!
