2023 Q3 Feature Recap
From July to September of 2023, we released some major updates for both our in-home product and our Client and Staff mobile apps. Some of these updates included video support for the mobile app, a new integration option with the program Zapier, a revamped color scheme for the mobile app, and more!
Video Support For The Mobile App
It’s been a long time coming, but it’s finally here – you and your team can now send and record short videos of the pets under your care directly through the Time To Pet mobile app to your clients! To send a video to a client, you can choose to either include it as part of a post-visit update when completing an event or you can attach it when sending a message through a client’s conversation feed.
While no pet parent would ever turn down receiving a photo of their pet, videos can add another layer of reassurance and allow you to capture unforgettable moments that you share with your clients. With the option to save and download the videos to your mobile device, clients and staff members alike can cherish each and every moment that’s been captured through Time To Pet.
For more information on how to record, send, and save videos through the mobile app, please see our help article here: Sending Videos On The Time To Pet App.
Integration With Zapier
For those of you who aren’t familiar, Zapier is a powerful workflow automation tool that connects thousands of independent apps to one another. We’re happy to announce that we have added an option that will now allow you to integrate your Time To Pet account with the Zapier platform. With this new integration, you’ll be able to connect your tools, streamline your operations, save time, and focus on what truly matters – providing exceptional care for your furry clients and their pet parents!
For more information on how you can implement Zapier with your current workflows, please see our blog post on Best Practices For Using Time To Pet's Zapier Integration.
Improved Accessibility For The Mobile App
One of our biggest updates from the summer was the release of an updated color scheme for the Time To Pet mobile app. With the new colors, accessibility has been improved for those with visual impairments.
Added Names To Pet Photos On Staff Schedule In Mobile App
Previously, when viewing an event with multiple pets, if a photo was added for them and you tapped on it, it would simply show you a full-sized version of the image. Now when viewing an event on the Schedule screen in the Staff app, you can tap the photo and the name of the pet will be listed at the bottom.
Holidays Visible On Time Off Calendar
In addition to being visible on the company calendar located on the main Scheduler screen, holidays can now be seen on the company’s Time Off calendar, as well. This calendar is located in the Scheduler > Time Off section of your account.
For more information on setting up and configuring holiday rates for your company, please see our help article here: Automatic Holiday Rates.
Increased Instant Payout Support For US Version Of Time To Pet Payments
For those of our customers located in the US, we are excited to announce that if you are integrated with our payment processor, Time To Pet Payments as powered by Stripe, support for Instant Payouts is available to almost every bank in the United States! To see if your bank supports Instant Payouts, please see Stripe’s list of supported banks. For more information on how to connect your company to Time To Pet payments, please see our help documentation on the process here: Connecting To Time To Pet Payments as powered by Stripe.
Note: Unfortunately, Instant Payouts are not supported by the non-US versions of Time To Pet Payments at this time.
Increased International Support For Time To Pet Payments
Though support for Instant Payouts is currently only available to US customers at the time of detailing this product update, we are pleased to reveal that our payment processor Time To Pet payments is now available in Austria, Canada, New Zealand, and Australia! If you live in one of the aforementioned locations, we highly recommend connecting to our version of Time To Payments, as many more features are available to our customers than the international version of Stripe.
Some of these benefits include additional tools like an Auto Card Updater that can automatically a card on file even if the physical card is replaced by the bank (like if a card expires or is reported lost), Apple Pay and Google Pay are supported payment methods, and there are a greater number of reporting options available regarding client payments, processing fees, and payouts to your account.
For more information on how to connect your company to Time To Pet Payments, please see our help documentation on the process here: Connecting To Time To Pet Payments as powered by Stripe.
Improved Messaging On Short Notice Service Requests
If your company has limitations surrounding when a client requests visits, such as disallowing any service requests to be submitted with less than 24 hours of advance, the request will be immediately denied to the client. Previously, the messaging surrounding these denials was more ambiguous, but we have now updated the messaging to be much clearer why their request is being denied. In addition to explaining that the request has been made with too short of notice, we request they contact your company directly and display the rules you have surrounding such requests.
Inactive Staff Members Are Now Visible On Even More Reports
Previously, inactive staff members were not properly tagged and displayed as being inactive or were not visible on certain reports where you may to retrieve necessary information on them. To amend this, Inactive Staff are now visible on most reports and are tagged as being inactive or grouped under an “Inactive” heading in order to easily distinguish them from active team members. An example of where you can now generate reports including inactive staff members is on the Reporting > Schedule > Visits report.
