Feature Recap for Q2 of 2024!

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It’s hard to believe that we’re already more than halfway through 2024 and in the thick of summer! We know our customers have been working hard through the summer vacation months! We wanted to take a moment to share some of the highly anticipated updates and features that our team has been hard at work on these last few months for our In-Home software and celebrate the launch of our most recent product, Time To Pet Facility.

Aimed at brick-and-mortar companies that offer boarding and daycare services to their clients, it is our greatest hope that our Facility product will help to make our software even more accessible to pet care providers of all types, regardless of the services they offer. To learn more about our Facility product and what it has to offer, keep on reading below and find out how you can register for a free trial today!

We’re also thrilled to announce the release of Time To Pet Lite! Lite is designed to support pet care entrepreneurs transitioning to owning their own pet care business from working with on-demand apps, business owners just getting started on their pet care journey, or solo operators focused on their pet care business part-time.

You can also watch a video recording of our Feature Recap for Q2 2024 on our YouTube channel here!

Scheduled In Past Tag

Has there ever been a time when you needed to know which of your clients a particular staff member has been scheduled to visit in the past and didn’t have that information readily available? Well, don’t you worry, because we’ve got you covered!

When you navigate to the Settings section of a staff member’s profile and select the “Client Subscriptions” tab, you will find a list of clients whose profiles they have access to and who they are subscribed to receive notifications from. Staff members are given access to a client’s profile if they are listed as Preferred Staff for the client or if they are assigned to an event for that client.

Clients who appear here will also have icons displayed next to their names that can tell you a lot about that staff member’s relationship with them. For example, if a bell icon appears next to a client’s name, that means that the staff member has been marked as Preferred Staff for them, while a red flag icon indicates they have been marked as “Do Not Schedule.”

To make it easy for Office Managers and Administrators to tell at a glance whether a staff member has previously visited a client or not, we have added a brand new icon to this page that will do just that. If you see a green calendar icon appear next to a client’s name on a staff member’s Subscriptions tab, that will indicate that they have completed at least one event for that client. If the only event they were assigned to for a client was cancelled, the green calendar icon would not appear.

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For more information, please see our help article here: Managing Client-Specific Staff Access.

Cancel Event Button

This is a small but mighty update that we are excited to highlight! For the longest time, when you wanted to cancel a singular event while viewing it on the Scheduler, you had to open up the full event editor in order to do so. Now, as soon as you click directly on an event on the Scheduler, you will see a “Cancel Event” button right on the event info bubble that pops up!

For more details on how to cancel single events, check out our help doc on Cancelling Events.

Bulk Tip Disbursing Filters

While we highlighted this new feature last quarter, we wanted to revisit some of the additional filters we have added since then!

These filters, which come in seven variations, can be found in the Bulk Disburse screen when disbursing tips to your staff in the Pay Center.

We want to draw particular attention to the filter “Last Event Before,” which will make it easier than ever to disburse tips only for trips with an end date in the past. This is super helpful in ensuring that you are only disbursing tips for services that have been completed and that the tips are being allocated to the correct staff members.

For more info on bulk disbursing tips, check out our help doc on Tipping In Time To Pet.

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Auto Fee Stacking

Do you have Automatic After Hours Fees and Automatic Weekend Fees enabled for any of your services? If so, have you ever encountered a situation in which both fees were automatically applied, but you only planned to charge the client for one of them? We heard this feedback loud and clear and now have a solution!

Previously, in such a scenario, you would have had to manually remove the fee you didn’t want to charge from a client’s events, which can really begin to add up depending on how many events are scheduled during those intersecting times.

Now, however, we are proud to announce a highly anticipated feature that will make those manual edits a thing of the past – Auto Fee Stacking!

Auto Fee Stacking introduces a set of tools that allow you to configure, on a service-by-service basis, which fees are automatically applied to an event. You can choose to have only the After Hours or Weekend fee applied to an event, or you can choose to have both applied at once. You can also choose how you would like staff to be paid for these additional fees, as well.

You can set up these fees from your company’s Services List by clicking “Edit” on the service you want to customize and selecting the “Auto Fees” tab. We have a great help article here with a guide on using this new feature: Advanced Auto Fee Stacking Guide.

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Scheduled Messages In Mobile App

As we work to add more Admin tools to our Staff Mobile App, we are excited to kick things off with the ability for users with the role of Office Manager or Administrator to schedule messages to send at a time of their choosing through their mobile apps. Previously, this was only possible through the web browser version of the Dashboard.

To do so, tap the clock icon that will appear to the right of the “Send” button when composing a message in the Time To Pet mobile app.

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Time To Pet Lite

We released a new subscription plan for our In-Home product geared toward customers just getting started in the pet care industry—Time To Pet Lite! The Lite plan is a scaled-down version of Time To Pet priced at just $20 USD per month. For more information on what is included in our Lite plan and how it differs from the full version of our software, please see our pricing and comparison tables here: Time To Pet Plans & Pricing and our Time To Pet Lite article here: Time To Pet Lite. To make the switch to the Lite plan today, navigate to the Billing section of your company. If you don’t see the option to switch, please reach out to us at support@timetopet.com for further assistance.

Time To Pet Facility

Over the years, we have heard repeatedly from our In-Home customers that they dream of growing and expanding their business into brick-and-mortar type establishments where they can offer boarding and daycare services to their clients and use Time To Pet! As we grow and expand ourselves here at Time To Pet, there is nothing we want more than to help our customers do the same for their businesses. That is why we are beyond thrilled to introduce Time To Pet Facility, which has been built with those customers in mind in the hopes that it might help make those dreams a reality. Our Facility product is flexible in that you can either link it to your existing In-Home account, or it can be used as a standalone product for companies that don’t offer in-home pet sitting and dog walking services.

To learn more about our Facility product and whether or not it’s right for you, don’t hesitate to reach out to our team at support@timetopet.com. We’re here to assist you in any way that we can! You can also check out our great blog post on the topic here: Choosing The Right Software For Your Pet Care Business.

Blog & Knowledge Base Updates

In addition to all of the great work our Development team has been releasing these past few months, our Support and Onboarding teams have been putting out some fantastic content that will better help you navigate Time To Pet and advise you on how to run your pet care business more effectively!

We’re always updating our Knowledge Base articles to ensure they are up-to-date and will enhance the use of our products, but below you can find the links to some of our newly published articles that we would highly recommend taking a look at:

As a team of former pet care business owners and operators, our team is focused on helping our customers with best practices and industry trends! We have also published a number of posts to our blogs that offer some great tips and advice for all pet care professionals that you can explore at the links below:

As the year goes on, we will have more and more exciting updates to share with all of you, so please stay tuned, and we’ll see you next time!

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